When you stream a movie or TV show on Disney Plus, sometimes things go wrong and you may see an error code come up on your TV or mobile screen. One of the most common is Disney Plus error code 39.
Error code 39 occurs because Disney Plus detects that your device doesn’t have the necessary permissions or secure internet connection to stream content. If you see this code, it means your attempt to watch a movie or TV show through the service, and it failed. You may receive an error message that says, “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).”
How to Fix Disney Plus Error Code 39?
There are a few you can do on your own to fix this problem. Seek some of these tips and see if the problem is resolved.
- Try Reloading the Video
- Try loading the video again. In some cases, this error code may occur once. In this case, you just need to refresh or reload the video to be able to play it. If it stops and error code 39 appears again, return to these tips to continue and try another solution for error code 39.
- Reboot Your Device
- Try to restart your streaming device to see if the error disappears. The restart method depends on the type of device you are using. Restarting will remove corrupted temporary files that may affect your Disney Plus streaming. Please close apps properly before restarting your device.
- If you don’t like the idea of restarting your streaming device, try restarting just the app. Try closing and reopening it to see if the problem is resolved.
- Change the HDMI Cables or Port
- Switch to another HDMI port. Swap the HDMI cable to a different HDMI port on your TV using the streaming device that generated error code 39. Try each port and see if any one works.
- Try a different HDMI cable
- If you’re trying to play Disney Plus shows on a device that uses an HDMI connection (Xbox One to smart TV, or computer to monitor), there may be an issue with your cable. If you have another HDMI cable on hand, try replacing it and see if that resolves the issue. Use a high-quality, undamaged cable that is not excessively long and supports HDMI 2.1.
- Power-Cycle Your Device
- Try turning off your TV and turning it on again. Unplug the TV, leave it for a while, and then plug it back in. If the error code 39 persists, try turning off and turning on your TV and streaming device at the same time.
- If you’re using Xbox One or Playstation 4 to stream Disney Plus, you’ll need to turn your console off and on again.
- To turn off your Xbox and then turn it back on, press and hold the power button for at least 10 seconds until the front LED light flashes. Once the unit is powered off, remove the power cord and leave it unplugged for at least a minute. After reconnecting the cable, turn on your Xbox One.
- Try a Different Streaming Device
- Try accessing the app from another device. Use your smartphone or Xbox One instead of your TV.
- Log Out Disney Plus on Other Devices
- Disney Plus does not allow you to sign up for an unlimited number of devices. Check how many devices are logged in at the same time. Try signing out of all your devices and access the Disney Plus app using only one device.
If you’ve tried all of the above steps and error code 39 still persists, the problem might not be from your end. Please contact Disney Plus Support for additional resolution. The content you want to access may not be available in your region, or there may be technical issues with Disney Plus itself. In this case, you need to trust the Disney Plus team to resolve the issue for you.