How to Cancel Xfinity Subscription

Tech News

Most people adore Xfinity for its Internet services. However, if you are no longer satisfied with the plan, you can cancel it. To continue with the cancellation, you must follow five steps.

Step 1: Contact Comcast.

You must call the business if you wish to cancel your Xfinity account. Comcast Retention may be reached at 1-800-XFINITY or 1-800-COMCAST. The bill should also include the number. When you call, respond to the menu stating that you want to cancel your membership.

You should be aware that the menus may be pretty complicated, but everything should go easily as long as you know what you’re looking for. Refrain from speaking to technical support or billing, and don’t mention you want to transfer service to a new address. Otherwise, you may be sent to another department.

“Cancel Service” is all you have to say. You can just use GetHuman to search their phone trees if you require assistance. If you choose, you may skip the whole procedure.

When you eventually speak with someone, ask whether they are with retention, and if not, request to be moved to the appropriate expert.

Step 2: Explain Why You Must Cancel.

When you finally get through to the Comcast retention department to cancel your Xfinity account, you should have an explanation ready. The simplest way to ensure that you terminate the subscription is to inform them that you are relocating from the region where Comcast services are available.

The Verge published a Comcast staff handbook that was leaked in 2015. This document explains why you should cancel Xfinity. Despite being directed by Comcast to remove handbook, Internet users quickly retained the grounds for canceling their Xfinity service. Here are some reasons you may want to cancel:

  • Natural calamity.
  • The consumer is relocating to a region without Comcast.
  • The consumer is relocating with an existing Comcast subscriber.
  • Where the consumer resides, the Seasonal Suspend Plan and Temporary / Seasonal Disconnect are not accessible.
  • The account holder is incompetent or dead.
  • The customer has not yet determined where they will be relocating to.

Most of these explanations will work, but informing them you are relocating to an area where Comcast services are not accessible is the best. Other causes may create many questions, making it difficult to develop a plausible tale.

So, if you want to terminate your subscription without any problems, tell them you’re relocating to a non-Comcast location. The easiest method is to inform them that you are leaving the country. You may tell them you’re relocating to Germany or England.

Of course, you may be more inclined to inform Xfinity why you’re discontinuing the subscription. Despite the hefty price, several individuals complained about sluggish speeds and the TV often going out. However, if you wish to terminate your membership permanently, you should not do this.

Step 3: Stand Your Ground

For certainly, Comcast does not want to see any of its customers go elsewhere. They may use various strategies, such as providing free Internet upgrades, free HBO, or a better bargain, in an effort to keep you as a customer. Sometimes they’ll even suggest calling back the next business day to terminate the service.

You shouldn’t give in to the temptation, even if it is there. You are free to withdraw your consent at any time. Remain kind when expressing your want to terminate service.

Be kind, since the Comcast agent has ultimate authority over the status of your service. If you don’t pay, they can cease sending you invoices but keep charging you nonetheless, or they might cut off service before it was supposed to. But if you’re kind, they’ll terminate your membership without a hitch.

Step 4: Return the Comcast Equipment

After cancelling your Comcast service, you will need to return any provided equipment. A possible fee awaits you if you don’t do this task in the manner they specify. If you want to make sure you get everything properly, it’s a good idea to inquire about the tools they have on file for you and make notes about them. Keep track of their serial numbers by recording them. Likewise, you should give back any freebies that were given to you.

You may drop off the gear at a Comcast shop or a UPS store or mail it back in a pre-paid package. Make sure you document the equipment and its serial numbers with photographs. Take a photo of the receipt you just got. Documentation is crucial.

Step 5: Confirm the Cancellation.

Simply call Comcast and confirm your cancellation. Inquire about any unpaid amount, unreturned equipment, and status of service cancellation. If they still need to finish the cancellation, have them complete it and give you a callback.


You will be responsible for paying an early termination charge every month until your contract expires. The charge will be reduced by $10 each month until it reaches $10 for the last month of the first contract period.


If your connection is too sluggish or the price is too high, you could choose to terminate your Xfinity service. However, you can choose to go with one of the more affordable alternatives. If you are relocating, you always have the option to transfer the service to the new location. If you need any new equipment, Xfinity will provide it at no additional cost.