Netflix error code NW-3-6 is a network connectivity problem that often occurs when there is a problem with the connection between your device and the Netflix servers. The simple meaning of this error is that your device cannot connect to the internet.
However, the cases are not always the same. It turns out that Netflix error code NW-3-6 can also be caused by Domain Name System (DNS) configuration issues. Therefore, this error code can affect any device that supports Netflix, including smart TVs, mobile phones, etc.
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Steps to Fix Netflix Error Code NW-3-6
To fix the problem, follow the steps for your device.
Check the Internet
- First, start troubleshooting the error by checking your internet connection. Make sure your WiFi or internet connection has stable and sufficient bandwidth for Netflix streaming.
Restart your modem/router to fix Netflix Error NW-3-6
- If it’s not an internet connection issue, check your router or modem and try restarting it. To do this, follow the steps below.
- Turn off your router/modem and unplug it from the power source.
- Leave it unplugged for about 40 seconds.
- Reconnect your router/modem and power it ON.
- Wait until it completely restarts and connects to the internet. Check if the Netflix Error NW-3-6 is removed.
Update software/firmware
- To ensure compatibility with the Netflix app, make sure your streaming device is up to date with the latest firmware or software.
- Check your settings for available updates on your smart TV or streaming device.
- Install updates when they become available.
Disable VPN/Proxy
- If you’re using a virtual private network (VPN), try turning it off. Using a VPN can prevent Netflix from recognizing your region, and regional content restrictions can trigger geofencing. Turn off your VPN and Netflix may work again.
Clear cache data
- Whether you use Roku or a smart TV, a simple restart will clear your streaming device’s cache and allow you to access Netflix again.
- Clearing the cache of the Netflix app can fix Netflix Error NW-3-6 to some extent.
Verify your DNS Settings
- This is especially important if you’re trying to stream from a game console. If your DNS server settings are incorrect, you won’t be able to connect to the Internet and stream entertainment.
- Even if you don’t use a gaming system, you may need to change your router’s DNS servers.
- For PlayStation: Go to Settings > Network Settings > Internet Connection Settings > Custom and select Wired or Wi-Fi. Then use the following settings:
- IP Address: Automatic
- DHCP hostname: Do Not Set
- DNS: Automatic
- MTU: Automatic
- Proxy Server: Do Not Use
- On Xbox: Go to Settings > System Settings > Network Settings > Network > Configure Network. Next, go to DNS Settings and select Automatic. Once completed, you will need to restart your Xbox to fix Netflix Error NW-3-6
Netflix Support to fix Error NW-3-6
- If you can’t fix Netflix Error NW-3-6 after following the steps above, contact Netflix Support. Here’s how to contact them:
- Visit the Netflix Help Center.
- Follow the on-screen instructions to select your desired contact medium.
- Fill in your important details and wait to be contacted.